Help ... I need some wine
"There are over 1,000 wines available on the Laithwaites site. With hundreds of medal winners among them - and numerous awards for customer service - we are the best place to buy wine online. Below are a few pointers to help get you started ... remember, if you're really stuck you can always call us on 0845 194 7720."
Please choose a help category below:
Delivery
Next day Delivery
Delivery is charged at £8.99 for guaranteed next working day delivery for orders placed before 12.30pm on a working day. (This service is not available for introductory offers or wine plan cases.)
If you order between 12.30pm on Friday and 12.30pm Monday, your order will be delivered by end of Tuesday (Except Bank Holidays when it will be by end of Wednesday).
Unfortunately, we do not offer a next day delivery service to Highlands, Islands and Northern Ireland.
Standard Delivery
Delivery is charged at £6.99 per order to one address. Your order will arrive within a week. Please allow a few extra days for delivery to offshore islands, Northern Ireland or the Scottish Highlands.
You can arrange for your order to be left in a safe place in case you are out when we deliver. (Simply select an option from the drop down menu when it appears as part of your checkout process).
And the Delivery Options screen means you can arrange to have wine delivered to addresses other than your home address - so it's easy to give wine as a gift.
Delayed Delivery
If you prefer not to receive your wines until a later date, please select your preferred date from the selection menu during checkout.
Delayed delivery is charged at the standard rate of £6.99 per order to each separate address.
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"If you're not fully delighted with any wine, we'll come and collect it and give you your money back. No quibbles, no fuss. Just give us a call." (Weekdays: 8am-11pm, weekends: 8am-9pm) or click here and email us your instructions.
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Help ... how do I buy wine online?
The easiest way to shop for wine online is to click on our latest offers featured on the home page, or use the tabs across the top of each page. If you know the name or style of wine you like (e.g. Rioja), simply type it into our Wine Search facility. You can also click on the options listed on the right hand side of each page. Here in the Help section, you can find the answers to lots of technical questions ... sometimes it's easier to talk to someone; just call us on 0845 194 7720 and we promise you'll get through to a real, friendly person! Read more
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